Refund and Cancellation Policy

1. Try Before You Buy

SudoMock offers 500 one-time API credits and free dashboard usage to every account, with no credit card required. We strongly encourage all users to fully test the Service before subscribing to a paid plan.

2. Subscriptions Are Non-Refundable

All paid subscriptions to SudoMock — monthly, annual, Starter, Pro, and Scale tiers — are non-refundable. This applies to all current and future pricing plans. By subscribing, you acknowledge and accept this policy.

3. Why Subscriptions Are Non-Refundable

When you subscribe, SudoMock provisions and reserves dedicated infrastructure capacity for your account at the start of each billing period. This includes parallel rendering slots, storage, bandwidth, and rendering compute resources. These cloud resources are billed to us upfront for the entire billing period and are consumed by reservation, regardless of your actual API usage.

For this reason:

• Unused credits do not roll over between billing periods
• Credits are not transferable between accounts
• Credits are not redeemable for cash
• Subscription fees are not refundable in whole or in part

4. Cancellation

You may cancel your subscription at any time from your dashboard (Billing → Cancel Subscription). Upon cancellation:

• You will not be billed for any future periods
• You retain access to your paid plan until the end of your current billing period
• Unused credits at the end of the billing period will expire
• Your account moves off the paid plan. If you cancel, any remaining balance stays on your account and can still be spent. Once the subscription ends, renders draw from that balance at the standard rate instead of your plan rate
• No penalties or fees apply

5. Inactive Accounts and Data Cleanup

• Unused API credits expire at the end of each billing period
• Uploaded PSD templates on unfunded accounts may be removed after a period of inactivity. A template that has gone 7 days without a render enters a warning sequence and may be removed about 13 days after its last render. Rendering a template keeps it active, and we send warning emails first
• Rendered images are deleted 7 days after they are produced. Video outputs are not on that schedule. Design files attached to an order are kept for fulfillment
• Renders served from a custom domain are not on the 7 day schedule for as long as your custom domain stays connected. Some render types may still be removed sooner. If you stop using custom domains, these renders may be removed later. You can ask us to delete them at any time
• Video outputs are not deleted on a schedule, and no automatic time limit applies. You can ask us to delete them at any time
• Accounts inactive for 12 consecutive months are subject to termination per our Terms of Service

6. Exception: Verified Service Errors

If you experience a verifiable bug or service error that prevents you from using the Service as documented:

1. Email [email protected] within 14 days of the issue
2. Provide your account email, the affected time window, and steps or screenshots demonstrating the issue
3. We will respond within 2 business days
4. If confirmed as a service-side error, we may issue replacement credits, service credit, or a partial monetary refund at our discretion

This exception does not apply to:

• User errors (incorrect API usage, malformed PSDs, invalid inputs)
• Third-party service issues outside SudoMock's infrastructure
• Renders consumed for testing or experimentation
• Buyer's remorse or change of business circumstances

7. Exception: First Prepaid Balance Purchase

Prepaid balance is separate from the credits included with a subscription. You add funds to your balance in advance, and rendering draws from that balance as you use it.

The first prepaid balance purchase on an account is refundable for 30 days from the date of that purchase, and only the unspent remainder is refundable. Any part of that first purchase already spent on rendering is not refundable.

This applies to the first prepaid balance purchase only. Every later top-up is final at the time of purchase and is not refundable in whole or in part.

To request a refund of the unspent remainder of your first prepaid balance purchase:

1. Email [email protected] from the email address on your account
2. Send your request within 30 days of that first purchase
3. State that you are requesting a refund of your first prepaid balance purchase

8. EU and UK Consumers

By subscribing to SudoMock, you expressly request immediate access to the paid digital service and acknowledge that you waive your statutory 14-day right of withdrawal under Directive 2011/83/EU (EU) and the Consumer Contracts Regulations 2013 (UK) upon (a) the first API call made under your paid subscription, or (b) the first credit consumed, whichever occurs first.

9. Chargebacks

Please contact [email protected] before initiating a chargeback. Most billing concerns can be resolved within 1 business day. Chargebacks initiated without prior contact may result in account suspension. Accounts associated with fraudulent chargebacks will be terminated.

10. Changes to This Policy

We may update this Refund Policy. Material changes will be communicated via email at least 30 days before taking effect.

11. Contact

Support: [email protected]
Legal: [email protected]

SudoMock
1209 MOUNTAIN ROAD PL NE, STE N, ALBUQUERQUE, NM 87110, USA