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Cancel from the Billing page. Stay on the plan tab and use Cancel subscription in the last card on the page. A confirmation window lists what happens if you cancel, and nothing changes until you confirm there. The subscription runs to the end of the period you have already paid for and ends there, so nothing is cut off the moment you press the button and no further charge is made for the plan. Until that date the plan card shows Cancels on with the end date, and Undo cancellation keeps the subscription going. The control belongs to whoever owns the billing on the account, so an invited member sees the plan without the buttons that change it. If the latest payment could not be completed, cancelling ends the plan immediately instead, and there is nothing to undo. Automatic payment attempts on the unpaid invoice stop when you cancel; the invoice itself is not deleted.

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What happens to credits

At the end of that period the plan’s monthly allowance is set to zero, because the month it belonged to is over. Extra credits end with the plan. Any extra credits still on the account when a cancelled plan ends are deleted, and the confirmation window shows how many are available before you confirm. A pay as you go balance stays, and it stays spendable. What changes is the price it is spent at: a plan rate is part of what a plan sells, so once the subscription ends the balance is drawn at the standard per operation price instead. If you hold a balance, the cancellation screen states this before you confirm.

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What happens to saved templates

Cancelling does not delete your templates. Your PSD mockups and photo mockups stay in the library, keep their UUIDs, and keep rendering for as long as something is paying for the render. Once the account is back on the free tier, unused templates enter a cleanup schedule. A mockup that has gone 7 days without a successful render gets a first email, then two more two days apart, and is removed two days after the last one. Rendering it at any point during that window clears the warnings and puts it back to the start, and for a photo mockup so does opening it in the dashboard or in Studio. Templates on a paid plan are never part of this. A pay as you go balance does not keep an unused template. So there are two ways to keep a library intact: stay on a plan, or use the files you mean to keep before the window closes.

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What else changes on the free tier

Your API keys go on working, and requests draw on whatever is left. The ceiling on how many templates you can store is lower, so new uploads can be refused with psd_limit_reached while everything already stored carries on rendering. An account with no plan and no balance renders at trial width with a watermark, which a plan or a funded balance lifts again.

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Cancelling is not deleting

A cancelled account keeps its keys, its history and the templates it goes on using, which is what makes coming back a matter of starting a plan again. Removing the account itself is a separate request, and How to delete your account covers what it takes with it.