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Signing in sends one email that carries two ways in: a sign-in link and a six digit code. There is no password and no separate confirmation step, so the same email both creates a new account and returns you to an old one.

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Resend the code

Stay on the page where you entered your address. Below the code box the resend control reads Resend in 60s and counts down, then turns into Resend code. That countdown is the shortest gap we allow between two sign-in emails to the same address, so a second request before it ends sends nothing. Keep the tab open while you wait. The code is verified in that same form, which is the only place that knows which address it was sent to.

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Check the address you typed

Use a different email takes you back to the address step. Retype the address and send again; a code that went to a mistyped address cannot be recovered. If you normally sign in with Google or GitHub, use that button instead. It signs you in without any email at all.

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Look in the right places

Search your mailbox for SudoMock rather than scrolling the inbox, and check the spam or junk folder. On a work address, the filter your company runs can hold the message before it ever reaches you, so ask whoever administers that mailbox if nothing lands.

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One email, two ways in

Open the link on the device you asked from and you are signed in, with no code to type. If you read the mail on your phone while the form waits on your laptop, type the six digit code into the form on the laptop instead.

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When the screen says too many attempts

Sign-in emails are limited per address. The message asks you to wait a moment and try again, so send one more request after that pause rather than several.

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Sign in without waiting for email

Add a passkey under Settings, in the Security tab: Touch ID, Windows Hello or your screen lock. Once a device has used a passkey, the sign-in page offers Sign in with a passkey on that device, and the email step is skipped entirely. The Google and GitHub buttons on the same page send no email either.

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If it still does not arrive

Write to hello@sudomock.com from the address you are trying to sign in with, and say which of the routes above you have already tried. We look the account up and answer in the same thread.

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Learn more

  • Dashboard for the seven areas waiting behind the sign-in screen.
  • Members for joining an organization you were invited to.
  • API keys for the key your code calls with, which needs no sign-in at all.