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A Stroke renders in the colour stored on the effect itself, read from the file when you upload the template. That colour arrives in whichever mode the Photoshop colour picker was in when you set it, and a file authored for print often carries CMYK or Grayscale swatches on its effects while the document around them looks ordinary. Both of those modes are converted to sRGB on upload, so what renders is the RGB equivalent of the swatch rather than the ink values. A colour sRGB cannot hold exactly lands on its nearest equivalent, which accounts for a small shift. A swatch set from a picker further afield, a Lab colour or one lifted from a spot colour book, is stored as black, which accounts for a large one: the stroke keeps its width and its position and loses only its colour.

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How to identify this issue

  • The stroke has the right width and the right position, and only the colour is wrong.
  • The wrong colour is black, or a duller version of a saturated colour.
  • The swatch was set from a picker other than RGB, a Lab or spot colour book among them, or the document colour mode is not RGB.

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Solution

1

Reset the swatch from the RGB picker.

Open Layer > Layer Style > Stroke, click the colour swatch, and switch the picker to RGB before choosing the colour again. Photoshop keeps the mode you used last, so this is worth checking on every effect in the file rather than only the one you noticed.
2

Convert the document to RGB.

Other colour modes are converted on upload, and converting in Photoshop while you still hold the ink values leaves the decision with you. Preparing a PSD carries the rest of the file requirements.
3

Upload the file again.

Effect colours are read at upload and stored with the template, so a template registered a while ago carries the record made then, and a correction reaches your renders only through a new upload. The new template carries its own UUID.
4

Render at the template's own width and compare.

Export the same file from Photoshop at the same width and set the two side by side, rather than judging the render against the Layers panel.

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Two strokes on one layer

Photoshop allows more than one Stroke on a layer, and both render, in the order the file keeps them. A sticker wordmark built from an inner coloured ring and an outer white ring keeps both rings, so a missing ring is a question about the file rather than about the order. A layer whose Fill is at zero still shows its stroke. Fill reduces the fill pixels only and the style renders at the layer’s opacity, which is how a border built from a stroke alone survives.

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Get more help

PSD compatibility lists every effect that renders as authored, and What PSD features are supported shows how to read one specific file. If the swatch is RGB, the document is RGB and the colour is still wrong, contact support with the mockup UUID and the layer name.