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Every subscription charge produces an invoice, and the billing portal is where they live. Open the Billing page, stay on the plan tab and use Manage on the plan card. The portal that opens lists your charges with the invoice for each one, and it holds your payment methods and your plan as well, so it is also where a card is replaced before the next renewal.

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Putting your company on the invoice

The payment page carries an optional business section. Turn it on and it collects your company name and your VAT or tax identifier, and both are stored on your billing profile rather than on that one payment. Every invoice issued after that carries them automatically, so this is worth doing at the first checkout if the charge belongs to a company. An address entered at checkout is kept the same way, and updating it in the portal updates what future invoices show.

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An invoice that was already issued without them

Invoices that went out before your company details existed cannot pick them up on their own. Write to hello@sudomock.com with the company name, the billing address and the VAT or tax number, and name the months you need. We set the details on your billing profile and reissue those invoices with them. The amounts and the payment status do not change, so nothing further is due and the replacement stands in for the earlier copy.

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Top ups and credit packs

A pay as you go top up and an extra credit pack are single payments rather than subscription charges. Both are listed on the billing page: extra credit purchases have their own history, and the balance keeps a ledger of what was added and when. An automatic top up also emails a receipt to the account address, because that is the one charge nobody is present for. If accounting needs one of these payments as a company invoice, email support with the date and the amount and we will issue it.

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Before a renewal fails

An expired or replaced card is the usual reason an invoice goes unpaid, and the portal is where you update it. Updating the card does not settle a charge that has already failed, so if the billing page is offering you an open invoice to pay, pay that one as well. The subscription carries on from there.

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What an invoice says about usage

An invoice shows what you paid for the period, not what you rendered inside it. Usage lives on the Billing page, where the month’s credits, the extra credit count and the balance ledger are kept, and Retrieve the current account reports the same figures to your own code.